Terms of sale, Warranty information and warranty rights:
Atelier Pamplemousse offers you the following guarantee: All items of L'Atelier Pamplemousse purchased on the online store are guaranteed for one year "parts and labor" from the date of purchase. In order to increase the longevity of your jewelry and preserve its initial shine, we recommend that you take the greatest care of it. The warranty applies to defects in materials and defects in the processing of items from L'Atelier Pamplemousse. It does not cover improper use, repairs carried out by a third party, negligence, wear and tear, misuse, nor does it intervene when the product has been damaged, for example, during an accident. Failure to comply with specific maintenance rules also voids the warranty.
The orders
The Atelier Pamplemousse also makes to order.
For this type of order, contact me by email: latelierpamplemousse@hotmail.com.
A quote will be sent by email.
The reflection period is a maximum of 7 days once the quote has been received.
If agreed, the customer agrees to pay a deposit of half the amount mentioned in the estimate. The rest of the amount will be paid on delivery. The 50% deposit previously paid will not be refunded under any circumstances because it covers the costs of materials, creations and the production of the prototype.
The delivery
Atelier Pamplemousse undertakes to prepare your order in 3 to 7 working days, depending on its content. In exceptional circumstances, we undertake to deliver your order within 15 working days. In this case, an email will be sent to you to notify you of this additional delay.
L'Atelier Pamplemousse does not send mail for the Mouscron-Tournai region, we deliver directly to your home,
The package is deposited directly in your mailbox when your mailbox is large enough to accommodate it,
If the package cannot fit in your box, your presence on the day of delivery is required.
You can also pick up your package at L'atelier Pamplemousse from Monday to Friday. Please agree on a day and approximate time before showing up.
EXCHANGE AND RETURN
You legally have 14 days from receipt of your order to notify us that you wish to return your purchase at your expense. It is important to note that the products must not have been used and must be returned in their NEW condition in order to obtain a refund. We advise you to return the goods to us by registered mail or by post and to take out insurance with the carrier for the market value of the products.
This is necessary in the event of theft or loss of this merchandise by their services. In all cases, the return is made at the expense and risk of the consumer. The deadlines mentioned above run from the day of receipt of the order. This right of withdrawal is exercised without penalty, with the exception of shipping costs.
Items, sales and outlet are neither taken back nor exchanged.
To return your order, please contact us then send your package to:
L'Atelier Pamplemousse 44, rue Adhémar Vandeplassche 7700 Mouscron-Belgium
The right of withdrawal is not valid for an article which is made
on personalized order see section "order"
Frequently Asked Questions.
I saw an article on social networks, but I can't find it on the online store. What to do ?
If one of the items you have seen on social networks is not available in our online store, you can certainly find it in one of our points of sale: Points of sale
I have chosen the payment method by bank transfer, when will my order be shipped?
When you choose to pay for your purchase by bank transfer, the item(s) chosen are reserved for you for a period of 5 working days. Upon receipt of payment, we proceed to ship the package.
Question confidentiality and protection of personal data?
Customer shopping on latelierpamplemousse.com is secure.
latelierpamplemousse.com is committed to its customers and visitors to guarantee the confidentiality of the personal information provided to it.
As a merchant site, latelierpamplemousse.com records a certain amount of personal information necessary for processing orders, delivery or billing addresses for example. We are committed to keeping your personal information confidential and never passing it on to third-party companies,
Your credit card details are encrypted and never transmitted unencrypted over the network. Payment is made directly to the bank.
Atelier Pamplemousse has chosen security by working with Stripe where the notion of security is really well taken into account. It has IP filters by country, to prevent smart people from placing orders from countries known for their counterfeiters. L'Atelier Pamplemousse also offers you the possibility of paying via Paypal.
We remain at your entire disposal for any information or further information. Do not hesitate to contact us.